The Product - joinaQ™ Cloud-Based Queuing Solutions

WHY CHOOSE joinaQ™?

We don't believe in reactive management.

Today, in 2025 businesses still talk of "estimated wait time" and reactively manage traffic: joinaQ™ is a bold rethink.

No "wait-times": everyone's VIP

AI-driven algorithms ensure no customer ever waits. No "wait times" mean empty waiting halls. Empty halls and fast, choreographed service, means happy customers.

"Realtime" everything

Everything on joinaQ™ is realtime. Forecasts update in realtime, current activity reports in realtime... your managers can proactively act... in realtime.
EVERYTHING'S PERSONAL

We all like to be recognized.

The difference between "Hello how can I help you today" and "Hello Mr X, welcome back" could be the difference between a happy customer or a complaint.

Those Introductions

joinaQ™ introduces an agent to their next customer and vice-versa BEFORE they interact. We call it "priming", creating a friendly encounter during the service cycle.

Gamification & Feedback

After each interaction we collect feedback from customers so your managers can 'jump in' to rectify if necessary. A gamified customer-facing experience further enhances the 2-way interactions.
THINKING COST & EASE OF ADOPTION

We inverted the idea behind queue management.

Our technology focuses on reducing the overhead, not just in managing queues and customer experience, but cost, and budgetary as well as environmental impact

Rapid deployment, Cost-effective

Unless you specifically need them, joinaQ™ does not require thermal printers, TVs or hardware installations. A new branch can be set up in 30 minutes, flat.

Staff training & Support

While highly intuitive, joinaQ™ provides support to all levels of staff working on the platform to ensure customers are catered for at optimum levels.

GREAT SERVICE SHOULDN'T BE COSTLY

Get more, for less without the risk nor lengthy setup.

With joinaQ™ businesses do not need to invest in costly shopfitting to fit kiosks, TVs, printers, wiring or servers, consumables and maintenance plans... we make all that unnecessary, or optional, at best.

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The joinaQ™ ecosystem

joinaQ™ does the heavy lifting so you can focus on your core business.

Deploy joinaQ™ in any turn-based environment - wherever customers take turns to get service.

The technology can be used in ANY industry: from car-washes and restaurants to banks, government offices or airports.

Customers can get tickets anytime, anywhere for today, or the future.

Demand and cancellations can be monitored at all levels with live reporting dashboards and drill-downs.

AI scheduling algorithms optimize demand-availability matching.

joinaQ™ manages customer movement and agent availability on a per-second basis to maximize performance.

No servers, printers, kiosks, TVs, integration or shopfitting needed.

joinaQ™ is cloud-based and hardware-independent by default. No need to integrate with ANY of the systems in your business.

Secure Decision-Support and customer service tools for managers, agents and hosts.

Agents, branch managers and floor managers can log-in securely to carry out necessary activities with full centralized monitoring.

Expand your brand's presence and team involvement with scalable technology.

joinaQ™'s intuitive design enables fast, inexpensive rollout strategies with 0-downtime for small or large enterprises.

Lifetime support, improvements and feature requests and no cost to your business.

joinaQ™'s SAAS platform provides all future improvements for customers' benefit at no additional cost to your business.

Manage all levels, centrally and in real-time with fine tuned settings dashboards.

Seamlessly, and instantly, coordinate operations across your entire service delivery chain.

Improve planning with predictive and statistical traffic and service-demand forecasts.

There are no surprises within your service point pool as ALL traffic is precisely managed and all transfers carefully choreographed.

Set targets and track performance across branches, services, agents, and stations.

Get an understanding of service bottlenecks as they occur allowing pro-active resolution of service delivery challenges.

Integrate ticketing directly into your social media, newsletters, emails and website, seamlessly.

Using simple links and widgets joinaQ™ adds booking and ticketing functionality to web pages, Facebook accounts and any communications easily.

Customers provide feedback instantly giving management direct access to sentiment.

Easily, and proactively, handle customer dissatisfaction at source and avoid dealing with complaints on social media.

Personalize service with one-on-one intros for truly personal service... every time.

joinaQ™ introduces customers to agents and agents to customers beforehand so that the encounter is on a first name basis.

Improve your carbon footprint and your bottomline with a fully digital experience.

Algorithms are optimized for minimum crowd sizes, ticket printing is only optional; avoiding printer consumables and electricity overheads.

Outsource your customer management headaches without compromising your budget.

We get it - managing customers journeys is a nightmare and existing solutions cost a pretty penny... try joinaQ™ today, FTW.

joinaQ™ QMS

Cloud-Based Queuing Solution

WHY CHOOSE joinaQ™?

We don't believe in reactive management.

No "wait-times": everyone's VIP

"Realtime" everything

EVERYTHING'S PERSONAL

We all like to be recognized.

Those Introductions

Gamification & Feedback

THINKING COST & EASE OF ADOPTION

We inverted the idea behind queue management.

Rapid deployment, Cost-effective

Staff training & Support