joinaQ™ QMS

Cloud-Based Queuing Solution

Manage unlimited queues in multiple locations with an automated ticketing and queue management solution.

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GREAT SERVICE SHOULDN'T BE COSTLY

Get more, for less without the risk nor lengthy setup.

With joinaQ™ businesses do not need to invest in costly shopfitting to fit kiosks, TVs, printers, wiring or servers, consumables and maintenance plans... we make all that unnecessary, or optional, at best.

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  • joinaQ's revolutionary approach allows easy scalability

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  • "Queuing at Home Affairs was a problem despite us spending millions contracting queuing to established suppliers - joinaQ was a revelation!"

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The joinaQ™ ecosystem

joinaQ™ does the heavy lifting so you can focus on your core business.

Deploy joinaQ™ in any turn-based environment - wherever customers take turns to get service

Deploy joinaQ™ in any turn-based environment - wherever customers take turns to get service.

The technology can be used in ANY industry: from car-washes and restaurants to banks, government offices or airports.

Customers can get tickets anytime, anywhere for today, or the future

Customers can get tickets anytime, anywhere for today, or the future.

Demand and cancellations can be monitored at all levels with live reporting dashboards and drill-downs.

AI scheduling algorithms optimize demand-availability matching

AI scheduling algorithms optimize demand-availability matching.

joinaQ™ manages customer movement and agent availability on a per-second basis to maximize performance.

No servers, printers, kiosks, TVs, integration or shopfitting needed

No servers, printers, kiosks, TVs, integration or shopfitting needed.

joinaQ™ is cloud-based and hardware-independent by default. No need to integrate with ANY of the systems in your business.

Secure Decision-Support and customer service tools for managers, agents and hosts

Secure Decision-Support and customer service tools for managers, agents and hosts.

Agents, branch managers and floor managers can log-in securely to carry out necessary activities with full centralized monitoring.

Expand your brand's presence and team involvement with scalable technology

Expand your brand's presence and team involvement with scalable technology.

joinaQ™'s intuitive design enables fast, inexpensive rollout strategies with 0-downtime for small or large enterprises.

Lifetime support, improvements and feature requests and no cost to your business

Lifetime support, improvements and feature requests and no cost to your business.

joinaQ™'s SAAS platform provides all future improvements for customers' benefit at no additional cost to your business.

Manage all levels, centrally and in real-time with fine tuned settings dashboards

Manage all levels, centrally and in real-time with fine tuned settings dashboards.

Seamlessly, and instantly, coordinate operations across your entire service delivery chain.

Improve planning with predictive and statistical traffic and service-demand forecasts

Improve planning with predictive and statistical traffic and service-demand forecasts.

There are no surprises within your service point pool as ALL traffic is precisely managed and all transfers carefully choreographed.

Set targets and track performance across branches, services, agents, and stations

Set targets and track performance across branches, services, agents, and stations.

Get an understanding of service bottlenecks as they occur allowing pro-active resolution of service delivery challenges.

Integrate ticketing directly into your social media, newsletters, emails and website, seamlessly

Integrate ticketing directly into your social media, newsletters, emails and website, seamlessly.

Using simple links and widgets joinaQ™ adds booking and ticketing functionality to web pages, Facebook accounts and any communications easily.

Customers provide feedback instantly giving management direct access to sentiment

Customers provide feedback instantly giving management direct access to sentiment.

Easily, and proactively, handle customer dissatisfaction at source and avoid dealing with complaints on social media.

Personalize service with one-on-one intros for truly personal service... every time

Personalize service with one-on-one intros for truly personal service... every time.

joinaQ™ introduces customers to agents and agents to customers beforehand so that the encounter is on a first name basis.

Improve your carbon footprint and your bottomline with a fully digital experience

Improve your carbon footprint and your bottomline with a fully digital experience.

Algorithms are optimized for minimum crowd sizes, ticket printing is only optional; avoiding printer consumables and electricity overheads.

Outsource your customer management headaches without compromising your budget

Outsource your customer management headaches without compromising your budget.

We get it - managing customers journeys is a nightmare and existing solutions cost a pretty penny... try joinaQ™ today, FTW.

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