WHY CHOOSE joinaQ™?
We don't believe in reactive management.
Today, in 2020 businesses still talk of "estimated wait time" and reactively manage traffic: joinaQ™ is a bold rethink.
No "wait-times": everyone's VIP
AI-driven algorithms ensure no customer ever waits. No "wait times" mean empty waiting halls. Empty halls and fast, choreographed service, means happy customers.
Everything on joinaQ™ is realtime. Forecasts update in realtime, current activity reports in realtime... your managers can proactively act... in realtime.
We all like to be recognized.
The difference between "Hello how can I help you today" and "Hello Mr X, welcome back" could be the difference between a happy customer or a complaint.
joinaQ™ introduces an agent to their next customer and vice-versa BEFORE they interact. We call it "priming", creating a friendly encounter during the service cycle.
Gamification & Feedback
After each interaction we collect feedback from customers so your managers can 'jump in' to rectify if necessary. A gamified customer-facing experience further enhances the 2-way interactions.
THINKING COST & EASE OF ADOPTION
We inverted the idea behind queue management.
Our technology focuses on reducing the overhead, not just in managing queues and customer experience, but cost, and budgetary as well as environmental impact
Rapid deployment, Cost-effective
Unless you specifically need them, joinaQ™ does not require thermal printers, TVs or hardware installations. A new branch can be set up in 30 minutes, flat.
Staff training & Support
While highly intuitive, joinaQ™ provides support to all levels of staff working on the platform to ensure customers are catered for at optimum levels.