Some commonly asked questions about joinaQ™
joinaQ is a 2-sided platform.
On one side it faces the customer (via the joinaQ™ free-to-use app) and enables said user to select a brand, branch, services and schedule then enjoy a carefully, and tightly choreographed customer journey designed to ensure each customer gets VIP, truly "customer-first" service every time.
On the business end, joinaQ™ is a powerful tool designed and built from the ground-up with one purpose in mind: to end all queues by fundamentally rethinking and revising how management views, and tackles, service delivery challenges. joinaQ is a tool for businesses that need to remove customer traffic management from their set of concerns but still have the benefit of highly detailed reporting on footfall, user journeys, feedback, multi-layered performance reports and realtime access to actionable decision-making data.
There are 3 options: Personal, Small Business (SME) and Enterprise.
Regardless of which account package you choose, your customers will get the same experience - without exception.
In 3 easy steps:
None.
joinaQ™ can deliver the exact same experience you are used to from legacy QMS systems...i.e via kiosks, TVs, and PA systems... so if you prefer THAT approach, you will need those pieces of hardware. Hardware costs, and installation thereof, are not part of joinaQ's pricing.If you prefer to go the more innovative, and futuristic way, you can opt for joinaQ's fully mobile channel: Everything happens on the customer's phone!
That includes the familiar "Next customer, please go to ...." announcement (including customizable voices!), the introduction to agents, any advertising or messages and all feedback related interactions...
An illustration of what a customer sees on their device when being called by an agent.
joinaQ™ uses a prepaid subscription model for SME and personal package options.
1 month of services for a branch requires 1 credit.
Each credit gives 1 branch a single month's worth of services.
See our package options page for a quick reference.
It is about making the customer journey discernibly and consistently great across brands.
One of our core passions is to do away with the fragmentation in the customer journeys customers go through when they go from a clinic to a pharmacy to a bank then to the next place.
Are you a bank? A church? A school? A government office that has perennial queuing nightmares? A car wash or a car dealership that takes cars in for service? Then you can use joinaQ™ in your business. Infact, if you have any turn-based environment you can deploy the platform in minutes and be serving customers backed by joinaQ's AI-driven backbone.
Yes... NO "wait times"!
Using an AI-driven backbone, joinaQ™ tightly synchronises and choreographs the movements of customers and matches that to the avaliability of agents, stations, branches and services. Each customer is always customer number 1. There are caveats, but we go into greater detail in our blog article titled "10 Reasons Why 'Customer First' service is a lie". Good read!
Yes.
Tell us what you have, what your challenges are, and we will definitely advise. joinaQ™ can be an add-on to your existing toolset, or a complete, no-risk replacement.
Yes. There is an API for that.
Yes. We have a widget for that.
No. We've got that covered.
Yes. We will do custom integrations on request.
Here is where the power of joinaQ™ really shows. There is 0-integration with your systems. We do not, at all, need to interface with any of your systems for joinaQ™ QMS to work in your organization. The 100% isolation, cloud-based approach and no-integration-necessary principles were are intentional design choice to make it easy for executives and decision-makers to take the dive without worrying about security or installation costs..
The intuitive design of the platform makes training extremely simple. So simple there is no agent's manual! We do provide webinar-based training and face-to-face* training for Enterprise clients.
This is at no extra cost to your business.
If the foregoing answers have not convinced you how easy joinaQ™ is to adopt - get in touch! We'll show you!
It's as easy to leave as it it to get onto joinaQ™ - just stop paying your subscription.
There are no lock-in contracts.